Shipping policy
Shipping Coverage
We currently ship all products listed on our store to all destinations within the United States.
Order Cut-off Time
Orders placed after 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed on the next business day.
Order Processing & Handling Time
Handling Time: 1 to 2 business days (Monday to Friday)
During handling, your order will go through the following steps:
- Careful packing of your order
- Final quality inspection
- Handoff to our trusted delivery partners
Transit Time
All destinations: 5 to 8 business days (Monday to Friday).
Transit time may vary depending on your location, weather conditions, holidays, or carrier delays.
Total Delivery Time
Estimated delivery time: 6 to 10 business days (processing + transit).
This estimate is not guaranteed, but we always aim for the fastest delivery possible.
Shipping Rates
| Order Value | Shipping Fee |
|---|---|
| All U.S. Orders | Free Shipping |
We currently do not offer expedited shipping.
Delivery Partners
We work with reliable carriers to ensure safe and timely delivery:
- USPS
- UPS
- DHL
- OSM
Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS. You can track your order in real time and get status updates.
You may also visit our Track Your Order page anytime to check your shipment status.
Changing Your Shipping Address
If you need to update your shipping address, contact us at support@prettycarry.store before your order ships.
Once an order has shipped, the address cannot be changed. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.
Incorrect or Undeliverable Addresses
Orders returned because of an incorrect or incomplete address will require the customer to cover the reshipping cost. Please double-check your shipping details before confirming your purchase.
Order Cancellations
You may cancel your order before it ships by contacting us at support@prettycarry.store.
Once shipped, the order cannot be canceled. For returns, please refer to our Return & Refund Policy.
Damaged Shipments
- At delivery: Refuse the package and notify us immediately.
- After delivery: Email support@prettycarry.store with clear photos of the damage. We will arrange a replacement or start the return process.
Claims made after long delays may not qualify for compensation.
Contact Us
Email: support@prettycarry.store
Phone Number: +1 (406) 606-3259
Business Address: 1626 W Orange Blossom Trail #1178, Apopka, FL 32712, United States.
Support Hours: 9:00 AM to 5:00 PM (Mon to Fri). Eastern Standard Time (New York).