FAQs
What types of products does Pretty Carry offer?
Pretty Carry specializes in men’s fashion, including shirts, trousers, jeans, polos, jackets, shoes, and accessories. All products are designed to combine comfort, durability, and modern style.
Are the products true to size?
Yes. Each product follows standard sizing, and size charts are available on every product page. We recommend checking the chart before purchase for the best fit.
How can I check if a product is in stock?
Product availability is displayed on each product page. If your desired size or color is out of stock, you may sign up for restock notifications where available.
Do you sell authentic and original products?
Yes. All items sold at Pretty Carry are authentic, sourced directly from trusted manufacturers and suppliers.
What payment methods are accepted?
We accept major credit/debit cards, Visa, MasterCard, American Express, Discover, Diners Club, Google Pay, and other secure online payment options shown at checkout.
How long does shipping take?
We keep it fast and simple:
- Handling Time: 1 to 2 business days
- Transit Time: 5 to 8 business days (Monday to Friday)
- Total Delivery Time: 6 to 10 business days (including processing time)
Can I Track My Shipment?
Absolutely! As soon as your order ships, you’ll receive an email with your tracking number. You can also use the Track Your Order page on our website for real-time updates.
Tracking Not Updating?
If there’s no movement on your tracking info after 48 hours, just reach out to us at support@prettycarry.store we’ll look into it for you right away.
Can I Change My Shipping Address After Ordering?
Yes, but only if your order hasn’t been processed yet. Contact us immediately via email so we can help.
Can I Cancel or Modify My Order?
If your order hasn’t been packed or shipped, we’re happy to cancel or make changes. Once it’s on the way, our return and exchange process will apply.
What’s Your Return & Exchange Policy?
We offer 30-day returns:
- Items must be unused, undamaged, and in their original packaging.
- Returns: Get a full refund after we inspect the product.
- Exchanges: We do not offer direct exchanges. To receive a different item you want.
Received a Damaged or Incorrect Item?
We’re sorry that happened! Please let us know within 7 days of delivery. We’ll arrange a prompt replacement or refund after reviewing the issue.
How Can I Reach Customer Service?
Email: support@prettycarry.store