Refund policy

At Pretty Carry, we want you to be completely happy with your T-shirts & Gurkha pants. If for any reason it’s not quite right, our return and refund process is designed to be simple, transparent, and stress-free.

Where We Accept Returns

We currently accept returns only within the United States for all eligible products purchased directly from our store.

Returns Acceptance

We accept returns for:

  • Defective products (items that arrive damaged or faulty)

Note: We do not offer exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

Product Condition for Returns

To qualify for a return:

  • Items must be brand new, unused, and in their original packaging.
  • Products must include all original tags, dust bags, and inserts.
  • Proof of purchase (order number or receipt) is required.

We cannot accept returns for:

  • Customized or personalized products
  • Gift cards
  • Final sale or clearance items

Return Window

You may request a return within 30 days from the delivery date. Returns made after this period will not be accepted.

How to Return Your Item

  • By Mail: We will provide a prepaid return label (download and print) at no cost to you.
  • In-Store: If available in your area.

Important: Please do not send any item back without our approval and without using the provided return label.

Return Address:

1626 W Orange Blossom Trail #1178, Apopka, FL 32712, United States.


Restocking Fee

No restocking fees apply. Eligible returns receive a full refund.

Return Shipping Costs

Return shipping within the United States is free.

Refund Processing Time

Once your return is received and inspected:

  • We will notify you via email.
  • Approved refunds are issued to your original payment method within 10 business days.
  • Bank or card provider processing times may vary.

Partial refunds may apply if:

  • The item shows signs of use or damage.
  • Original packaging or accessories are missing.
  • The return is made after the 30-day window.

We will inform you before processing any partial refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Email support@prettycarry.store immediately.
  • Include your order number and clear photos of the issue.
  • We will arrange a replacement or process a full refund.

Unauthorized Returns

Items sent without approval or without our return label may be refused and returned to you at your expense.

Missing Refunds

If it’s been more than 15 business days since approval and you have not received your refund:

  • Check your bank account.
  • Contact your bank or credit card provider.
  • If you still don’t see the refund, email us at support@prettycarry.store.

Contact Us

We’re here to help:

Email: support@prettycarry.store 
Phone Number: +1 (406) 606-3259
Business Address: 1626 W Orange Blossom Trail #1178, Apopka, FL 32712, United States.
Support Hours: 9:00 AM to 5:00 PM (Mon to Fri). Eastern Standard Time (New York).